Enfaq – Frequently Asked Questions (FAQ)

Enfaq – Frequently Asked Questions (FAQ)



Account & Profile

1. How can I update my email or phone number?
Go to Profile on the top on the dashboard → update Profile → Edit Information. Update your details and verify the change through the confirmation code sent to your email or phone.

2. How do I change my password?
In Profile → select changing password, then enter your current and new passwords.

3. How do I manage notification preferences?
From Settings → Notifications, choose whether you want to receive email, SMS, or in-app notifications for transactions and approvals.


Departments & Teams

4. How do I add a new department?
Navigate to department →  Add Department. Enter the department name, and optionally assign a manager or budget limit.

5. How do I edit a department?
Open department page → select the department, make your edits, and click Save. Only admins can delete departments.

6. How do I delete a department?

If there are employees assigned to a department, you can not delete it until all employees are removed or reassigned to other departments.

Once the department is empty:

  1. Go to Departments page

  2. Select the department you want to delete.

  3. Click Delete Department and confirm the action.

Note: Only admins have permission to delete departments.

7. How do I assign employees to a department?

When adding a new employee, you will need to select a department during the creation process. The employee will then be automatically assigned to that selected department.

If you want to update an existing employee’s department:

  1. Go to Employee → Select action button → Edit.

  2. Choose the desired Department from the list.

  3. Click Save to apply the changes.


8. How do I change an employee’s department?

If you want to update an existing employee’s department:

  1. Go to Employee → Select action button → Edit.

  2. Choose the desired Department from the list.

  3. Click Save to apply the changes.


Users & Permissions

9. How can I invite new employees to Enfaq?
From employees → add new employee, enter their company email and employee information then select their role (Admin, Manager, or Employee). An invitation link will be sent automatically to employee email.

10. How do I change an employee’s role or permissions?

  1. Go to Employee → Select action button → Edit.

  2. Choose the desired role from the list.

  3. Click Save to apply the changes.

11. How can I deactivate a user?

Go to Employee → Select action button → deactivate.

12. How can I delete a user?

Go to Employee → Select action button → delete.